> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nscale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reporting Nvidia GPU Instance Errors to Nscale Support

## Before You Begin

* You have ran and obtained the output from `nvidia-bug-report.sh`
* You have recorded the affected `Instance name` and `Instance ID`.
* You have your `Organisation Name` and `Organisation ID`.

## Deprovisioning the Instance

***Once*** you have recorded the necessary prerequisite information, including logs and IDs, you should deprovision your instance using the Nscale Console.

This allows the Nscale Support team to act promptly to perform breakfix investigations on the affected GPU node.

## Raising a ticket with Nscale Support

<Steps>
  <Step title="Log in">
    Log in to the [Nscale Ticketing Service](https://nscale.atlassian.net/servicedesk/customer/portals)
  </Step>

  <Step title="Create an Incident">
    Inside the ticket:

    1. Provide a brief Summary of the issue.
    2. In the description provide…
       1. Your Organisation details.
       2. The affected Instance name and ID.
       3. What issue you are seeing?
       4. A snippet from output showing the errors
       5. How the issue can be reproduced.
    3. Attach the output from `nvidia-bug-report.sh`
  </Step>

  <Step title="Submit your ticket">
    Submit the ticket to Nscale Support. We will use the information and get back to you as soon as possible.
  </Step>
</Steps>