Security FirstOnly sign in to the Support Portal at https://nscale.servicely.aiNscale will never ask for your password, one-time codes, or to install remote-access tools.
Getting Assistance from Nscale Support
Nscale Cloud Customers
For assistance with services on the Cloud Console, send an email to help@nscale.com
Nscale Private Cloud Customers
Access the Nscale Support Portal as your primary channel for technical assistance. Submit tickets, track existing issues, view support history, and access self-help resources.
Nscale Support Portal Access
Navigating to the Support Portal
If you are an Nscale Private Cloud Customer, you can access the Support Portal by visiting:Nscale Support Portal
Support Portal Account Setup
Your Nscale Account Manager or Sales Partner will send a short User Onboarding form so we can provision your company and initial users in the portal. Return the completed form to them to proceed. If you need a copy of this form or require any help with it, contact your Nscale Account Manager or Sales Partner.Adding Additional Users
After the initial onboarding period, to provision additional user accounts you will require:1
Submit Request
An existing team member raises a request in the Nscale Support Portal
2
Approval
The Account Owner or an Authorized Approver gives approval on that request
Anti-phishing safeguard: We don’t create or modify user accounts based only on email requests. We may verify via an existing, known channel before actioning access changes.
Support Portal - First-Time Login
During onboarding, an account is created for you. To sign in the first time:1
Navigate to Portal
Go to https://nscale.servicely.ai/ or access the Support Portal via the Nscale Console UI
2
Reset Password
Select Forgot your password? and enter the email address used for your Nscale account
3
Check Email
You’ll receive a password-reset email. Only act if you just requested it
4
Verify URL
Prefer returning to the open portal tab to complete the reset. If you use the email link, verify the address bar shows https://nscale.servicely.ai before entering a password
5
Set Password
Set your new password and sign in
If you require further assistance with this process, contact your Nscale Account Manager or email help@nscale.com
Response Times and SLAs
We prioritize requests by impact and aim to respond according to our Service Level Objectives (SLOs). No matter the priority, the Nscale Support team aims to provide an outstanding service. We don’t change how we interact with tickets based upon their review score.Additional Support Resources
If you’re unsure how to use the portal, contact your Nscale Account Manager or Sales Partner, or email help@nscale.com for assistance.Need to Escalate?
Contact Escalations Team
For urgent escalations, please contact our escalations team at escalations@nscale.com