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Purchasing credits

To use the Nscale services, you’ll need to purchase credits. Here’s how:

Adding credits via the console:

  • Navigate to Usage & Billing section and click the Credit tab.

  • Select or type in the amount you’d like to purchase.

  • Follow the Stripe payment flow to securely complete your transaction and add funds to your account.

  • Upon successful transaction, the credits will be added to your account balance.

Minimum and Maximum Purchase Limits:

The platform supports credit purchases from $5 up to a maximum of $10,000 per transaction.

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Transaction history and receipts

Viewing Transactions in the Credit Section:

  • Navigate to Usage & Billing section and click the Credit tab..

  • Displayed below your balance is all of your credit purchase transactions

Receiving Receipts via Email:

  • For every credit purchase, a receipt is automatically sent to your registered email address.

  • This email will include the billing details added to your account. If no billing details are added to your account, we will take the billing details added to Stripe during the purchase flow.

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Adding billing details

To ensure your receipts contain the right information, keep your billing details up-to-date:

  • Navigate to Usage & Billing section and click the Billing Details tab.

  • Entering Billing Information: Provide necessary details such as your name, address, and contact information.

  • Saving Changes: Ensure all information is accurate and save the changes to update your billing profile.

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Managing credit cards

Efficient management of your payment methods ensures seamless transactions. Here’s how to handle credit cards within the platform:

Adding a credit card:

  • Navigate to Usage & Billing section and click the Billing Details tab.

  • In the Payment Cards section, select Add New Card.

  • Enter your credit card details, including card number, expiration date, and CVV.

  • Save the information to add the card to your account.

Nscale accepts all major credit cards

Setting a default credit card:

  • Navigate to Usage & Billing section and click the Billing Details tab.

  • Identify the card you wish to set as default.

  • Click on Make default next to the chosen card.

  • This card will now be used for all future purchases unless changed.

Deleting a credit card:

  • Navigate to Usage & Billing section and click the Billing Details tab.

  • Click on ‘Delete’ adjacent to the respective card.

  • Confirm the deletion when prompted. Note: Ensure you have at least one active payment method to avoid service interruptions.

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Payment methods accepted

Nscale accepts all major credit cards, providing a wide range of options for users to manage their payments conveniently.

Get support

Need help with billing? Reach out to our support team to get help.