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Before You Begin

  • You have ran and obtained the output from nvidia-bug-report.sh
  • You have recorded the affected Instance name and Instance ID.
  • You have your Organisation Name and Organisation ID.

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Deprovisioning the Instance

Once you have recorded the necessary prerequisite information, including logs and IDs, you should deprovision your instance using the Nscale Console. This allows the Nscale Support team to act promptly to perform breakfix investigations on the affected GPU node.

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Raising a ticket with Nscale Support

1

Log in

Log in to Nscale Support Portal
2

Create an Incident

Inside the ticket:
  1. Provide a brief Summary of the issue.
  2. In the description provide…
    1. Your Organisation details.
    2. The affected Instance name and ID.
    3. What issue you are seeing?
    4. A snippet from output showing the errors
    5. How the issue can be reproduced.
  3. Attach the output from nvidia-bug-report.sh
3

Submit your ticket

Submit the ticket to Nscale Support. We will use the information and get back to you as soon as possible.